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[Closed] Down arrow and icons do not appear in the header and footer  

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Hello, some header icons (including the main menu down arrow) and footer icons do not appear and are replaced by these squares.

I don't know if it's a coincidence, but I only noticed it after the last update of the theme.

Icons appear on some pages normally
and others are like that. All pages were made using the same model as Elementor.

I circulated the icons that do not appear in the image that was attached.
My website is loja.gifts2you.com.br
Would you help me? I already have Themebeez Toolkit installed. Thanks

This topic was modified 2 months ago by kimffc
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3 Answers
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Hello kimffc,

It looks like a font awesome & feather font library has not been loaded for some reason. Since you have switched the theme to default theme twenty twenty at loja.gifts2you.com.br I was not able to inspect it.  

 

Do you mind to switch back to Orchid Store theme & then disable cache plugin if you are using it. Let me know if the font works well. 

 

@themebeez
Hello, some header icons (including the main menu down arrow) and footer icons do not appear and are replaced by these squares.

I don't know if it's a coincidence, but I only noticed it after the last update of the theme.

website link www.lazerx.co
Pleas help me back ASAP....

Attachment removed

Hello @digital,

I believe you have activated Elementor page builder. Go to Dashboard > Elementor setting & enable the support for font awesome 4. Once you have enabled the setting for font awesome 4 click save button & clear your cache. This should help.

Thanks

@themebeez
Hello

its already in enable mode

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Hello! Thanks for the feedback, I temporarily deactivated the Orchid Store theme and when I reactivated the problems were all fixed!

I would like to know if it is possible to disable the "scroll to the top of the page" button, as it interferes with the Chat button that is in exactly the same place (bottom right barrel).

Thank you very much for your attention and congratulations on the theme that is the best I used (and there were several until I found this one, which I'm really loving)!

Did you ask if it is possible to hide the site labels completely? Thanks!

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Hello kimffc,

Ah, it looks like the option to hide back to the top button is missing. Let me help you with the custom CSS code. Paste the below code at Dashboard > Appearances > Customizer > Additional CSS. 

 

.orchid-backtotop {

display:none !important;
}

 

Regarding the site label, I was not able to get your question. Are you referring to the menu label? 

Do you mind dropping your kind feedback here https://wordpress.org/support/theme/orchid-store/reviews/?filter=5 .

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